Eyeskey Shipping Policy

How long does delivery take?

Normally, 3-5 business days. (Due to global COVID-19 restrictions, there may be service interruptions with some shipments causing delays, we would like to assure you that Eyeskey’s services team will be fully operational to solve the problem you may have.)


 

What countries do you ship to?

We currently ship everywhere in the U.S., including Alaska and Hawaii. We currently do not ship internationally for orders placed online.


 

Outside the U.S.?

Send us an email at service@eyeskeyoptics.com or message us on Facebook to let us know what country you'd like us to ship to, we will arrange a special shipment for you if possible.


 

How will my delivery be shipped?

Amazon functions as our logistics partner to ship out Eyeskey products. They will choose the carrier that they think works best for our customers.


 

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.


 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.


 

What do I need to do when I received a different product than what I ordered?

Please contact customer support at service@eyeskeyoptics.com.