WARRANTY POLICY

Thank you for choosing Eyeskey products. To ensure your satisfaction, we offer comprehensive and transparent after-sales services. Below is our warranty policy, designed to provide you with prompt and efficient support.

 1. Warranty Coverage

1.1 Complete Product Warranty

For Binoculars, Spotting Scopes, Monoculars, Daytime Riflescopes:

Lifetime warranty for normal usage-related performance issues.

For Thermal Imaging Devices, Night Vision Devices:

3-year warranty.

1.2 Core Components Warranty

For Thermal Detectors and Other Core Components:

10-year warranty.

Remark: We will provide free repair or replacement if the failure is due to material, craftsmanship, or manufacturing defects.

1.3 Accessories Warranty

For Batteries, Chargers, Cables, etc.:

2-year warranty.

For Other Accessories (e.g. straps, carrying cases, etc.):

1-year warranty.

2. Warranty Terms

2.1 Free Warranty Service

Under normal usage and maintenance conditions, if a product fails due to material, craftsmanship, or manufacturing defects, we will provide free repair or replacement during the warranty period. The warranty period starts from the date on the purchase invoice. If no valid purchase invoice is available, the warranty period begins from the product delivery date.

2.2 Exclusions from Warranty 

The warranty does not cover the following situations:

• Unauthorized modifications, disassembly, or repairs not approved by Eyeskey.
• Failures or damages caused by misuse, inappropriate environmental conditions, improper maintenance, or storage.
• Accidents caused by force majeure (e.g., fires, floods, earthquakes, lightning, etc.).
• Normal fading, wear, and tear during the product's use.
• Any alteration, removal, or damage to the product's original serial number label or discrepancies between the product model/serial number and those listed on the warranty certificate.
• Consumables, such as batteries and chargers, that naturally wear out over time unless caused by material or manufacturing defects.
• Failures or damages caused by third-party products, software, services, or actions.

2.3 Return and Exchange Service

• Return: Within 7 days from the date of the first purchase and receipt, if the product experiences non-human induced performance failures, you may return the product.
• Exchange: Within 30 days from the date of the first purchase and receipt, if the product experiences non-human induced performance failures, you may exchange it for the same model and specifications.

2.4 Repair Service

If a product experiences failure within the warranty period but does not meet the warranty conditions, or if the product is out of warranty, Eyeskey will still provide necessary parts and labor at a discounted price.

Once we receive the product for repair, we will complete the repair process within 30 days. In case of special circumstances, we will communicate with the customer in advance and confirm the solution.

 3. Additional Information

3.1 Warranty Transfer

The warranty is automatically transferable to the product's subsequent owners without the need for additional action.

3.2 Authorized Sales Channels

Warranty service is only available for products purchased through Eyeskey’s official sales channels or authorized dealers. Products purchased through unauthorized channels (including non-authorized online retailers) will not be eligible for warranty service.

 4. Contact Us

If you have any questions about the warranty policy or need after-sales support, please feel free to contact our customer service team. You can reach us via:

Customer Service Email: service@eyeskeyoptices.com

Official Website: www.eyeskeyoptics.com

Thank you for your trust in Eyeskey. We are committed to providing high-quality products and excellent after-sales service!